Just wanted to thank you once again for all your help, professionalism and expertise! We love, love LOVE our Queen Palm trees…so does everyone who has seen them so far! Planning our 1st BBQ of the season next month and I’m sure they’ll be a big hit!
I enclosed a photo for you.
The palm tree looks better than advertised!! Shipping was excellent and quick, can't say enough about your service and product, will do business again, much appreciated on your service, especially over the phone!!
Very happy with the quality of the palm trees and coconuts. Easy to install. Transformed my pool area into a tropical getaway. Jack was most helpful and provided excellent customer service and communication. I had an easy and flawless experience shopping out of state. Thanks again Jack for all of your help and suggestions. Great business to shop from!
We absolutely love our Tropical Expressions palm trees! They came packaged very well, were easy to install and are incredibly sturdy! We have removed the palm heads in the winter, but left them on last winter with no issues. Even wind and heavy snow had no affect on them! They look so amazingly real! The trunk is so detailed with texture, the fronds are almost natural, and the coconuts added the final touch that makes these trees look and feel real. Everyone that stops by our house for parties asks about them and how do we keep them alive in Ohio! These trees add so much to our patio and pool area. It makes us feel like we are in a resort.
Jim H from Ohio
Jack, I received the tree a day sooner than expected……super. Have the tree up, no issues putting it together. As a matter of fact, the tree is beyond what we were expecting. Being up just 2 days we are enjoying it very much. A great online experience in talking with you. Wishing you and Tropical Expressions continued successes. We are very pleased with the product. Thank you.
Now, when can I expect the margaritas ….
I would like to thank the entire Tropical Expressions staff for the highest levels of consistent professional service and quality products for so many years. At Camelbeach Mountain Waterpark we have been a longstanding customer for 18 years with 135 palm trees in place at our Waterpark. Sales and service have been top of the line for whatever our needs have been. The variety of palm tree products and accessories are real to life, provide functionality, and longevity for many years. Keep up the great work, and continue exceeding all expectations. I am looking forward to this great business relationship well into the future.
Wayne L. Franks Jr.
Director, Waterpark Operations Camelbeach Mountain Waterpark
The new shower palm trees are awesome! People are loving it, in fact, several have wondered if it is real or mistakenly walked past it not realizing it is a shower! It functions beautifully, no issues to report. It gets used constantly, as I mentioned our beach serves nearly 80,000 people alone each year. Some people have questioned whether we are being truthful about the coconuts being real. It is a great product, combined with excellent service.
Director of Beach and Pool
Noble House Hotels & Resorts
9891 Gulf Shore Drive Naples, Florida 34108
The team at Tropical Expressions delivers quality products at a fair price. Their customer service is always prompt, reliable and friendly. In my dealings with them over the years they have always gone above and beyond to make sure that my deadlines are met. As a project manager it is refreshing to work with a first rate company like Tropical Expressions where customer satisfaction is their main goal.
____________________________________________________________________________________________________The palm trees arrived within 3 days of our conversation. We love the way they look, and they were very easy to put up. I've attached a couple of pictures for your collection. Now we have our own little tropical island getaway in Illinois.
Julio & Mary
Very Happy Customers!!
Thank you for your quick reply and advice on the palm trees. The trees with the coconuts made our pool area very tropical and beautiful. They were a great conversation starter, too. Thanks again for an amazing product!
I purchased a 9′ Queen Palm last year to put by my pool, What an awesome addition this was. Super easy to assemble and install. I just purchased an 11′ Queen Palm to add to my backyard setting. You can not find a better person to deal with than Jack. Thank you very much for your great service.
The tree came today and it's up. It's gorgeous, and we love it. I thought maybe my wife was a little skeptical about me spending a grand on a palm tree, but after it was up, she loves it too. Here are some pictures. We don't have a pool or anything, but we think it looks great in the yard.
The trees turned out lovely. We are very pleased. The Queen Palms are by the gazebo and the pool. The Sago Palms are in a separate area screening the pool pump. Everyone loves the realistic look
After hours of searching on the internet for artificial palm trees and failed purchases of inferior products I was extremely satisfied with the products provided by Tropical Expressions. The environment here in California’s Mojave Desert presents a very harsh climate but the trees I purchased from Tropical Expressions have held up to these conditions remarkably. My first purchase was about 4 years ago (9′ Queen palm and 7′ Sage palm) and the trees look just as good today as originally purchased despite the extreme heat and high winds normally associated with this area and these trees are left up all year long even in the winter months (it does drop below freezing in the desert) and they have managed beautifully. This will make my second purchase from Tropical Expressions and I highly recommend them to anyone who is looking for a quality product that is definitely going to last regardless of the environment you live in. I would like to also comment on the service of the company as well. Jack has been very pleasant to work with and his knowledge of his product very impressive and the shipping is fast. Just an all-around great company and great product.
Mojave Desert, California
I’ll be adding an additional 4 Queen Palms to my tropical oasis. We already have five and we want four more. Thank you for producing an awesome product!
I want to say I have not had this great of an experience in ordering something on line. I usually have someone calling me after the ordering process and how it is back ordered or not in stock. Your ambition for my palm trees was like I was dealing with my best friend. You have gone beyond what online is all about. I would like to say I will be placing another order very soon. Thank you for the tips on putting them together. Have a great day .
Cynthia Hart Wick
Paradise Pub & Eatery.
I received our 9′ Queen Palm yesterday. We installed it right away. I could hardly wait for it to get here. It is beautiful. We are very happy with it. It sets the corner of our deck and stairway off perfectly. I am sure it will be an eye catcher to all guests. I thought I would share a few pictures. You were very helpful and a pleasure to deal with.
New Boston, MI
These palm trees look great next to our pool. My wife and neighbors are impressed with how real they look. I would also like to thank you for a great purchase experience. The trees arrived within two days of purchasing them and your responsiveness to my questions is truly appreciated. It is not often that I experience GREAT customer service. You should know that yours is second to none.
We are so happy with the purchase… It finishes the backyard perfectly… It is more than we ever expected…looks very real and fits right in– now that we have it we realized it was the missing part of the yard!!!
Thanks again for your help… Looking forward to our next one!!!
All the best,
Mark and Amy
Thanks for the e-mail and I am anxious for the palms to arrive. Thanks for the reminder on the coconuts. If the palms look as great as I think they will, I will probably be ordering more next year. Based upon my Internet search, Tropical Expressions had the most realistic and impressive trees for the price. We plan on putting them around our pool area. They are suppose to arrive today, hopefully!
I just wanted to thank you for the five beautiful palm trees I ordered this year. I truly couldn’t be more pleased. Also, it was so generous and thoughtful of you to give me the two adorable tiki torches with my last order. What a wonderful surprise! Thank you! Your customer service, fast shipping, and product quality are outstanding! The positive feedback I have received from family, friends, my pool contractor, and prospective pool owners has been overwhelming. Expect more orders from Illinois as I have recommended your company highly. Thank you again,and I will be ordering from you again in the spring when I build my tiki bar. Sincerely,
I just wanted to take a moment to thank you for the great phone customer service. BARBARA was a great help on my recent purchase on 6/29/13. Customers are quick to report bad service, but don’t often report good service! Thanks very much for checking stock before I placed my order…especially since this was an expensive purchase for me. Barbara also took my payment info that day even though your store was “closed”…she also left a note on my palm tree choices so no one else would get them, and made sure of quick shipment in time for the upcoming holiday weekend. She was very wonderful! The palm trees look nice in our Midwest-Chicago backyard!
It was great catching up with you Friday. I can tell you that having someone like you to support our efforts makes our jobs easier on this end, no doubt about it. Its nice having such great resources at the ready! Both quotes look fantastic – thank you for working within our budget parameters. I will work on approvals and send purchase orders over as soon as I have them in hand. Photos from the show are fantastic! The roto-cast palms are very nice looking. I hope to make it to the show next year and will certainly make a point to stop in and say hello!
Water Country Palace Entertainment
As a hospitality professional working in luxury resorts, I recognize quality and service with ease. Tropical Expressions is truly unique, from their craftsmanship to service and everything in between, there is no comparison to be had anywhere. I could not believe the pricing when I saw it, incredible value for such a distinctive addition to our property. We installed three of the Queen Palm showers on our pool deck and beach and to this day they look brand new! Jack McGuire and his team have been at this for over 26 years, they know their product inside and out. Jack even came to do the install with us. I am hands on, so I certainly appreciate when the boss gets his hands dirty too. Maybe that is why Tropical Expressions is the real deal, leadership from the top. Their palm trees look great in pictures; wait until you see it in person! Our guests routinely ask us if the tree is real! It might as well be. Every part and piece is of the highest quality, you need not worry about fading, breakage, or any other issue. My three showers withstand the harshest environment with ease, over 200,000 people have used our beach palm shower and I have never spent one minute repairing it. I would not hesitate to recommend Tropical Expressions led by Jack McGuire, you will not regret the decision to purchase one of his palms, and no one else will have seen anything like it before!