Tropical Expressions wants you to be happy with all of your purchases. In the event you are not satisfied with your purchase please contact us by e-mail or phone for a return authorization within 3 days.Please note all shipping charges are your responsibility, so please be sure of your purchase. (sizes, etc.) A 25% restocking fee will be charged on returned items.
All returned items must be in their original packaging. Palm Thatch and Bamboo are not returnable, so please be sure of your measurements.
It is your responsibility to inspect, count and report all losses, damage, etc. to the shipper prior to signing for it. If your shipment is damaged you must refuse it and note with the shipping company it has been damaged. We will send you a new order. If it is our mistake we will correct it at no charge to you.
Please be sure of your measurements before placing your order. Tropical Expressions palm trees are measured overall height, trunk and palm fronds combined. Example: our 11' Queen Palm is 11' overall height.
International shipments are subject to import taxes and duties, which are the responsibility of the customer.